This product has strong use for patients and doctors both. While not
directly addressing the shortage of time in appointments it allows for better use of the time spent allowing the doctor to engage more personally. The most useful aspect is the ability for patients to review appointments by recording and transcript and
skip to relevant items via the itemized items from the agenda.
Further use testing and a high fidelity prototype are the next obvious step. With further development this product could prove very useful for medical interactions worldwide.
Conclusion
The user begins here and chooses to add items to their agenda for the next doctors appointment. This can either be the patient or the doctor.
The AI sums up the conversation into medical talking points. The user can sort, delete, or add to as they see fit. These are forwarded two days prior to the visit.
The user can re-order the points or add additional ones as they see fit, thus
After the appointment the patient can review the recording. Clicking on the item will take them to the time stamp so they can easily review the item they need.
At the appointment the recorder/transcriber is started and as each item is brought up the item button is pressed. A time stamp is added to the recording and transcript.
Likewise a similar search function would be applied to medications allowing the user to search by medicine, dosage, and condition.
Likewise in the transcription clicking on the item will take you to that part of the visit. In both cases the user can email the record to a family member or another caregiver.
A record is kept so that the user can review past visits and also search for a specific issues or conditions. Thus a user could see each time the term “cholesterol” was used.
A similar, searchable record of test results allows the user to see what their choleteral score has been.
The Solution
The Problem
Patients often feel rushed and not listened to during doctor visits. This can lead to frustration, missed items to discuss, and possible misdiagnosis or missed conditions. A product is needed to increase communication and optimize time spent between doctors and patients while leaving the patients feeling listened to, emphasized with, and cared for.
Persona
Research
6 of 8 feels or have felt that doctors do not communicate well.
5 of 8 have felt rushed during a doctor’s visit.
5 of 8 had left a doctor and found a new one due to poor communication or rushing
The average doctors visit in the US lasts 15.3 minutes.
Most patients are interrupted in the first 23 seconds.
3 in 5 US patients feel their doctors are rushing exams.
43% of Americans are unsatisfied with medical systems.
Medegenda - a conceptual app designed to facilitate communication and
spent time during doctor visits.
Let’s get real...
Seeing your doctor is a big deal. You do so literally out of concern for your life and health. You schedule it weeks in advance, arrange time off of work, find a babysitter, show up early, fill out the health questionnaire, and walk into what could turn out to be the most critical and life changing meeting of your life. And then...
Your doctor blows in after having seen 15 other patients, listens to you for about a minute, listens to your heart, writes up a couple prescriptions, and bounces out to his next patient after 15.3 minutes (US average) leaving you feeling like you just got tricked into some kind of time management medical Ponzi scheme.
Solo conceptual project
8 days 34 total hours
Interviews - 8 people
3 iterations
