Let’s get real…
Seeing your doctor is never just a quick errand—it’s a big deal. You plan for it weeks in advance. You juggle your schedule, take time off work, find someone to watch the kids, show up early, fill out forms, recount your symptoms, and brace yourself for what could be a life-changing conversation. And then…
Your doctor rushes in after seeing 15 other patients, skims your chart, listens to you for barely a minute, checks your heart, taps out a couple of prescriptions, and is out the door before you’ve even fully exhaled. The whole appointment averages just 15.3 minutes—leaving you wondering if you just got swept up in some kind of clinical time-share scam where no one wins but the clock.
This project began as a class assignment focused on improving communication between non-English-speaking patients and English-speaking doctors. Initially, the idea seemed straightforward: create an AI-powered medical translator that could convert both language and complex medical terminology into something understandable for the average person. I figured it would be a quick build—a few days at most.
But once I began conducting interviews with real patients, a deeper, more universal issue came into focus. Regardless of language or background, people overwhelmingly felt ignored, rushed, and often dismissed. They described their appointments like an assembly line—processed and packaged without pause. Many walked away realizing they'd forgotten to mention something important, or that their concerns had been brushed aside the moment a prescription was printed.
That’s when the project pivoted.
What patients truly needed wasn’t just better translation—it was better attention. Medgenda was born from this insight: an AI-driven tool designed not just to help patients be heard, but to make every minute with their doctor feel intentional, empathetic, and empowering.
It’s about giving patients their voice back—and making sure it’s truly listened to.
Solo conceptual project
8 days 34 hours
Interviews - 8 people
3 iteration
a conceptual app designed to facilitate communication and
spent time during doctor visits.
Medegenda
Research
Many patients feel rushed and unheard during medical appointments. This often results in frustration, overlooked concerns, and potentially missed diagnoses. There is a need for a solution that improves communication and helps optimize the time spent between doctors and patients — ultimately ensuring that patients feel heard, understood, and genuinely cared for.
Problem Statement
This concept never progressed beyond the low-fidelity wireframe stage. Rather than diving deep into specific UI functionality, I’ve chosen to focus on the core idea and UX thinking behind the solution — which, with all due modesty, I believe addresses a real and meaningful need in a thoughtful way. A few wireframes are included to provide visual context.
Medgenda is a patient-driven platform that streamlines doctor-patient communication by introducing a “Visit Agenda” — a pre-appointment summary generated through natural conversation with a medical language model (via text or voice). Patients can talk freely, and the system distills their concerns into prioritized, concise topics for the doctor to review in advance.
Key Features:
Pre-visit agenda builder with AI-assisted summarization
Timestamped voice and transcript recording during visits
Searchable transcripts for past visits and test results
Medication tracker with dosage and treatment rationale
Caregiver-friendly design with clear records and summaries
Accessible UX optimized for older or less tech-savvy users
Impact:
Medgenda transforms the rushed, impersonal appointment into a focused, collaborative conversation. Doctors can prepare ahead, patients feel heard, and family caregivers gain visibility into ongoing treatment. The result is better understanding, less friction, and stronger patient-doctor relationships — all without adding a minute to the visit length.
SOLUTION
Medgenda was an exercise in designing not just for usability, but for human dignity in a high-stress context. I learned that even small shifts in how we structure conversations — like pre-setting an agenda or offering reviewable transcripts — can significantly improve trust, clarity, and outcomes in healthcare.
This project sharpened my ability to translate emotional, systemic problems into practical, empathetic solutions. It also reinforced the importance of designing with accessibility top-of-mind, especially when your target users may be older, overwhelmed, or under-resourced.
If a product can help someone feel seen, heard, and cared for in just a few minutes — that’s good UX. That’s what Medgenda aimed to do.
If I were to take Medgenda forward, my next steps would include:
User Testing with Target Demographics: Focused sessions with older adults and caregivers to validate usability, especially around voice-to-text features and agenda comprehension.
Mid- to High-Fidelity Prototyping: Expanding wireframes into interactive flows with a more refined UI, prioritizing accessibility and clarity.
Provider-Side Experience: Designing the doctor's view of the Visit Agenda to ensure it fits seamlessly into clinical workflows.
HIPAA and Privacy Considerations: Exploring compliant ways to store recordings, transcripts, and medical data, including permission layers for caregivers.
Iterative Design Based on Feedback: Applying real-world insights to refine the agenda creation experience and improve the conversational model’s clarity and tone.
This concept has strong potential, and I’d love to collaborate with medical professionals and developers to bring it to life in a pilot or MVP setting.
CONCLUSION
UX Visuals
"Healing is a matter of time, but it is sometimes also a matter of opportunity." – Hippocrates
“Medicines can cure diseases, but only doctors can cure patients.” - Carl Jung
“In nothing do men more nearly approach the gods, than in giving health to men.” - Marcus Tullius Cicero